Complaints procedure
We are committed to providing high-quality legal advice and client care. If at any point you are unhappy or concerned about our service, please tell us straight away so that we can do our best to put it right.
In the first instance it may help to contact the person handling your matter. If you still have queries or concerns, please contact Asad Sheikh, our Client Care Partner, to whom any final issues can be reported.
Making a complaint will not affect how we handle your case.
Formal complaint procedure
- A formal complaint should be addressed to our Head of Practice, Mushtaq Sheikh, in writing at Allied Solicitors, 971 Stockport Road, Manchester, M19 3NP, or by email to mushtaq@alliedsolicitors.co.uk. Please set out the details of your complaint.
- We will acknowledge your complaint within seven working days of receiving it.
- Our Head of Practice will pass your complaint to the person responsible for your matter, and ask them to carry out a full review of the file and respond in writing. They will also speak to any members of staff involved.
- You will receive a written response within 14 days of the date we first received your complaint. It will set out the result of our investigation, any proposed resolution and, if relevant, any changes we will make so that the situation does not happen again.
- If you are not satisfied with the outcome, we will tell you how you can take the matter further.
Taking the complaint further
We are regulated by the Solicitors Regulation Authority. Complaints and redress are provided through the SRA and the Legal Ombudsman.
If we have not resolved your complaint to your satisfaction within eight weeks, you can ask the Legal Ombudsman to look at it. The Legal Ombudsman investigates complaints about service issues with lawyers, and the service is free. You must normally contact the Ombudsman within six months of our final written response, and no more than one year from the date of the problem, or from when you should reasonably have known about it.
- Website
- www.legalombudsman.org.uk
- Phone
- 0300 555 0333
- enquiries@legalombudsman.org.uk
- Post
- Legal Ombudsman, PO Box 6167, Slough SL1 0EH
If you are concerned about our professional conduct, such as dishonesty, discrimination or taking unfair advantage of you, you can report it to the Solicitors Regulation Authority.
Complaints about your rights under data protection law can be made to the Information Commissioner's Office.
You may also be able to apply to the court for an assessment of our bill under Part III of the Solicitors Act 1974. Time limits apply.
Any dispute or legal issue arising from our client care letter and terms of business will be decided under the law of England and Wales by the courts of England and Wales.